Start Your Rental Journey

Ready to start your rental journey? Browse our website, send us an email, or give us a call. If you’d prefer to see our products in person, book an appointment to visit our showroom. Our friendly team is here to guide you through every step!

Know What You Need? Let’s Get Started!

If you already know what you need for your event, just submit your quote request on our website, and we’ll send over a quote. First time planning an event? Check out our gallery or catalog for inspiration. If you’re feeling a bit lost, our experienced team is happy to guide you through every step of the way to make sure everything’s perfect!

Receive a Quote

Once you have selected the rental equipment you need for your event, we will need some additional information in order to provide you with a detailed quote:

  • For Customer Pick-up and Return:
    Just let us know the pick-up and return dates, along with your contact information.
  • For Delivery and Pick-up (Additional Charges Apply): We’ll need the following details:
  • Event date and time
  • Delivery and pick-up location, including the specific room at the venue
  • Access times for delivery and pick-up for the venue
  • Do you require setup and teardown services? We’ll handle the big stuff—chairs, tables, and archways—so you can focus on the fun details like decor, linens, and cutlery! (Just a heads up, there are some extra charges for this service.)

Confirm & Secure Your Reservation

Once you’ve received your quote and are ready to move forward, we’ll require a 50% deposit and a valid credit card to confirm your reservation.
Need to make changes? Easy! You can adjust your order up to two weeks before your event. Just reach out to your rental co-ordinator via phone, email, or in-person to make any changes. Three weeks before your event, we’ll touch base with you to confirm your order details and collect the final payment if no further changes are required.

Delivery or Customer Pick-up

We thoroughly check all our inventory before delivery or customer pick-up. Fragile items are carefully packed in crates, racks, totes, or boxes to prevent damage. However, if something isn’t right — for example, a broken vase or missing cutlery — let us know right away!

  • If you encounter an issue: Snap a quick photo (if possible) and contact us. We’ll get things sorted ASAP!
  • Need a replacement item? Call us directly at 403-762-2272 during business hours. For after-hours emergencies, call the same number and press 3 to reach our on-call emergency team. We’ll do our best to resolve any issues or offer alternatives.

Please Note: Our emergency line is here for those “uh-oh” moments after hours or on statutory holidays, but only if it’s an urgent issue on the day of your event. For new orders or changes to upcoming jobs, we’ll be happy to help you during regular hours

Returning Items: Quick & Easy

When your event concludes, please return all rental items in their original packaging (crates, racks, totes, boxes, etc.), unless you’ve arranged for our crew’s tear-down services.
Once we receive your items back at our warehouse, we’ll check everything in, ensuring accuracy by double-counting any missing or damaged items. If something is missing, it will be charged to your credit card on file. But don’t worry — If the missing items are returned within 30 days, we’ll issue a refund minus any additional rental time or weeks it took to return them. Thank you!

you’ve got questions? we’ve got answers

Frequently Asked Questions

We’re always updating our inventory, but if you don’t see exactly what you need, don’t worry! Just let us know, and we’ll either source it for you or connect you with one of our trusted industry partners who can help.

We’d appreciate your help in keeping things tidy! To avoid extra charges, please rinse all catering equipment so it’s free of food. For plates, give them a quick scrape and rinse, rinse your cutlery, and make sure glassware is returned without any liquids.

Yes, we do! For cancellations made more than 2 weeks before your event, you’ll receive a full refund minus 5% of your order or a minimum charge of $67.50. Cancellations made within 2 weeks of your event will incur a full cancellation charge. Please note, specialty items such as tents, concession equipment, or items from external vendors require 45 days’ notice for cancellation.

Of course! You can request changes to your order, whether it’s a quote or an active rental, as long as it’s done before the two-week deadline. Keep in mind that product availability and delivery/pickup services aren’t always guaranteed. To make changes, simply contact your Rental Coordinator, and we’ll do our best to accommodate!

Uh-oh, life happens! If you can’t return your items on time, just let us know as soon as possible. We’ll check if we can extend your rental for another day or arrange for a pickup by our crew. (Additional charges may apply.)

To secure your order, we’ll need a valid credit card and a 50% deposit. The remaining balance is due two weeks before delivery or customer pick-up. We’ll also need your signature on the quote to confirm everything’s good to go and that you agree to our Rental Terms & Conditions. That’s it!

Delivery and pickup costs vary based on factors like the time window, location, and the labour involved. Once we receive your quote request, we’ll provide a precise calculation for you.

No need to wash the linen! Just shake out any loose debris and return it in the provided shipping container or laundry bag. Please avoid placing wet linens in plastic bags or sealed containers, as this can cause mould and lead to replacement charges.

Yes! Any rental equipment that requires setup or operation instructions will come with clear, easy-to-follow guidelines. If you have any other questions, don’t hesitate to reach out to your Rental Coordinator—we’re here to help!

We understand that accidents happen! We encourage all clients to return items, even if they’re damaged. To protect you, we offer an 8% Damage Protection Insurance (DPI) option with all rental contracts. Unless declined, DPI covers damage to items that affect their use or condition. Please note, DPI doesn’t cover items that are missing or not returned.