Refund or Postponement Policy

At Mountainscape Rentals, we know that planning an event is a labour of love. Whether you’re hosting a wedding, a community event or a milestone birthday, our goal is to take the stress out of the event rental process so you can focus on making memories.

When you book with us, we don’t just reserve our equipment – we lock in our team and inventory specifically for you. We’ve put together some brief guidelines below to help manage any changes that may come up in the process. Our full cancellation terms and conditions can be found in your quote once it has been sent from one of our Rental Coordinators.

We’re so excited to help bring your event to life, and we know that planning an event involves a lot of moving parts. We understand that sometimes plans change. If you need to cancel your rental contract, here is how we handle the details:

• More than 2 weeks from your event date: If you cancel at least 14 days before your event date, we will refund your payment, minus a small administrative fee (5% of your contract, of $67.50, whichever is greater). This helps cover the time our team spend processing and planning your order.
• Within 2 weeks from your event date: Within 14 days of your event, cancellations are non-refundable. 

Specialty Items: Large items such as tents, concession items, amusements and sub-rented items require a lot of extra coordination! For these items, we kindly ask for at least 45 days’ notice for any cancellations.

We can always hope for blue skies, but being in the Rocky Mountains, we know that the weather can be unpredictable. Our equipment is reserved for you regardless of the forecast. Since we can’t control Mother Nature, we aren’t able to offer refunds due to bad weather. We highly recommend having a “Plan B” so that your party can go on no matter what. Chat to our Rental Coordinators about what the options could be, from umbrellas to tents.

Making a “weather call” is never easy, but we’re here to help you navigate it. If the forecast is looking tricky, give our team a call at least 8 hours from your delivery window. While our standard policy applies, we are always happy to explore possible adjustments to your setup or delivery.

Life happens! If you need to move your celebrations to a new date, we’ll do our very best to move with you.

You can postpone your contract and rebook for any date within one year of your original booking. While we can’t always guarantee that every item will be available for your new date (or at the same price), we’ll work closely with you to find the best solution.

Your first postponement is on us! If you need to move the same contract again after that, a small $25 fee will apply to each additional change.