Can I make changes after I receive a quote?
Yes, you can request changes to the order, whether it's a quote or an active rental job, as long as [...]
What if i return a damaged item?
MER encourages our Clients to return all products despite the degree of damage. Mistakes happen - hence why MER extends an 8% [...]
What if I cannot find what I need on your website?
Our rental inventory is constantly expanding, so if you cannot find what you are looking for, please contact us and we will [...]
Do you have a cancellation policy?
Yes. Outside of 2 weeks prior to your event, you can receive a full refund with the exception of 5% of your [...]
When I’m ready to book, what do I need?
We require a valid credit card and a 50% deposit to reserve your order. The balance is due two weeks prior to [...]
Do we need to wash linen before it is returned?
No. Linen just needs to be shaken to remove any loose debris and can be returned in the shipping container / laundry [...]
Are there equipment instructions?
Yes. Any rental equipment that would require instruction on setting up or operation will come with instructions. If you have additional questions, please [...]
Do I need to wash catering equipment or dishes/cutlery?
To avoid additional charges, all catering equipment should be rinsed and free of food before returned. Also, we ask that all plates [...]
How much is delivery & pickup?
Delivery and pick-up depends on the time window you require, the location of the delivery site and the labour required onsite. Ask [...]
What happens if I cannot return on time?
Simple! Contact us as soon as you know you cannot return on time. We can check availability to see if your order [...]
